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AS A DECORATIVE PAINTER, you may have all the
talent in the world. But unless you are effective in getting the word out
about your abilities, you won't have much success. Of course, you're in
this business because you love to create beautiful interior settings for
your clients. You may not like the idea of taking time away from your work
in order to promote yourself. But you have to give attention to promoting
yourself if you want to keep a steady flow of business coming your way.
Kelly S. King of the Kelly S. King Faux Finish Institute
with locations in Omaha, Neb., Denver and Seattle shared several great
ideas for getting the word out about your decorative painting business. In
addition to being a decorative painting practitioner, King is also art
instructor on the art and business aspects of the profession. One of the
topics he always makes sure to tackle is the importance of marketing.
As the cornerstone of any marketing effort, King
recommended that decorative painters develop an excellent portfolio that
they can show to perspective clients. "Make sure that you have practiced
and are able to do everything you are showing in your portfolio," he
advised.
For those just starting out in the market, King stressed
the importance of determining a pricing structure as a means of defining
the market they will be pursuing. "You need to key in on the audience you
are after," he said. "When you're just shooting from the hip and you
haven't defined how much you're going to charge per hour, you also haven't
defined your market."
It may make sense to target homes that
are valued at $200,000 or greater, King noted. Those homeowners are
much more likely |
The
BIG
SELL
but
you have to take time away
from it in order
to promote
yourself
to be in the market for decorative finishes than
owners living in properties that are valued at, say, $75,000 or $80,000.
To market to upper-end homeowners, King recommended purchasing lists from
mailing houses that can provide names of homeowners in the desirable
demographic.
Donna Mabrey, who owns Donna 's Designs
and offers workshops in Atlanta area, also stressed the importance of
targeted mailings. Mabrey covers 14 hours of business topics during her
week-long workshops. During these workshops, she offers more than two
dozen marketing tips. For instance, she tells her students to have
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Sure,
you love
your work,
photographs of their work made into postcards for a mass
mailing. They are not that expensive to produce, and because they depict
something artistic, "people are less inclined to throw them away," Mabrey
reported.
King also recommended that decorative painters network
with interior designers and architects. "Do a mailing to interior
designers and architects, letting them know that 'we do decorative
finishes, and this is the type of -work we specialize in,” King advised.
In addition to a letter of introduction, King recommended including a
packet of 8 x 10 samples in the mailing. “If you can spark interest by
putting in a decent-size sample that indicates the type of finishes you
can do, that's a good starting point," he said. "When you send designers a
nice-sized sample in a big envelope, they are absolutely going to open it.
Their curiosity is going to get the better of them."
Another way to reach your targeted demographic is to
advertise in local publications that attract higher-end readers, King
said. For instance, local the lifestyle magazines and suburban newspapers
in affluent neighborhoods are excellent methods of getting your name in
the public eye.
Gaining Referrals
One of the most
effective forms of advertising in the decorative painting |
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business is also the cheapest-word- of-mouth advertising.
This is where your talents as a decorative painter will be your best
asset. Those who love your work will help spread the word about your
talents. Effectively, satisfied customers become just about the best
salespeople you can have.
But King cautioned that referrals generally will expect
the same pricing that you gave to the original individual. "If you start
out doing cheap jobs, then you're going to get referrals for cheap jobs,"
King said. Conversely, higher end jobs will generally beget higher-end
referrals.
Existing jobs also can help you gain
new jobs in other ways as well. For instance, King recommended placing job
signs in the yards of the homes where you are working. They are similar to
real estate signs, but they can actually be fairly inexpensive. King's
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yard signs are made of plastic-coated cardboard in plastic
frames. They should be fairly straightforward-saying something along the
lines of: "Faux finishing by Joe's Faux Painting. ..we specialize in
unique finishes."
King also recommended the use of door hangers around the
house at which you are working. He pointed to the effectiveness of the
"five-point role." In accordance with that rule, King recommended placing
a door hanger at the homes on either side of the home at which you are
working and also at the three homes that are directly across the street.
Taking that a step further, King also
suggested target farming. To do that effectively, King recommended
developing a nice flyer for an entire neighborhood, with the message, "We
are doing work in your area." In addition, King noted, "You also can do
target |
farming for specific groups of people, such as attorneys or
doctors."
Cost-Effective Promotion As you
already can tell, promoting your services need not be an expensive
proposition. There are actually quite a few inexpensive ways to get your
name out as well.
For instance, Mabrey stressed the value of using signs
on your vehicle as essentially "a moving billboard for your business."
Mabrey's car signs attract attention while she is driving down the road,
when she stops at gas stations and even in store parking lots. "One person
even used the store's intercom to track me down that's how badly they
wanted to fmd a faux finisher," she reported.
Even something as simple as T - shirts
with your company logo on them can be effective. King learned |
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this in memorable fashion recently. He was having lunch
with a fellow decorative painter who happened to be wearing a T -shirt
featuring his business identification. Someone came up to King's colleague
during the lunch to inquire about decorative painting services. "Because
he was wearing his T -shirt, he got the job," King reported. "I didn't
have on a company T -shirt, so I got left out."
Another key way to gain business, according to Mabrey,
is to offer your services as a guest speaker to real es- tate, remodeling,
interior design and other types of organizations. "Many organizations are
looking for guest speakers, and faux finishing is a hot topic," she
reported.
When working with an organization that
wants her to speak, Mabrey makes clear that she does not do demos. Rather,
she talks about the |
different types of effects that can be created and show
samples of her work. These types of events allow her to project her
professional expertise to the community and to gain many referrals in the
process.
While many decorative painters consider Designer
Showhouses to be an effective way of building business, King offered this
word of caution: Make sure you get value from them. "Usually I've found
that the organizers of Designer Showhouses or Street of Dreams usually
want the work done free or cheap," he said. "It becomes an advertising
expense if you are doing it for free, so you want to be sure that you are
getting your money back."
King pointed out that some interior
designers have very specific ideas about how they want a showhouse to
look. Therefore, he urged painters |
to stand their
ground in exercising some control over what they would like to present.
"Let them know that you want to be able to promote some of the finishes
that you think are the most eye-catching and that will do you the most
good," he suggested.
Tracking Results
Not all forms of promotion work for every
situation or every person. How can you tell which of these venues are
actually working for you? The key, according to King, is to track results
either using a computer or simply writing down information in a notebook.
"When people call, be sure to ask them,
'How did you get my name?' " Kelly advised. "You're laying your marketing
dollars on the table, you want to be sure that you're getting the
results." |
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